Rocket Relay FAQ
Quick answers, grouped by topic. New to Rocket Relay? Start with the Getting Started guide.
The basics
What is Rocket Relay?
It is a browser extension that works the Amazon Relay loadboard for you. It refreshes the board nonstop, alerts you to new trips, highlights and books the trips that match your filters, lets you grab a load in one click with FastBook, and manages your Post-a-Truck orders in bulk.
Is Rocket Relay free?
Yes. Auto-refresh, new-trip alerts (Alert mode), and one-click FastBook on matched trips are free, with no card required. Pro adds Search, Auto-book, all the filters, location targeting, FastBook on every trip, and bulk Post-a-Truck for $49/month after a 7-day free trial.
What is the difference between Alert, Search, and Auto-book?
- Alert tells you when a new trip is posted (a sound and a pop-up). It does not book anything.
- Search finds and highlights the trips that match your filters as they appear, so you can book them yourself.
- Auto-book finds matching trips and books them for you, up to the number you set.
Full detail: Modes explained.
Will it book loads on its own?
No. Rocket only books a trip when you have turned on Auto-book and pressed Start, or when you click FastBook. In Alert or Search mode it never books for you. You are always in control.
Do I have to keep the tab open?
Yes. Rocket runs inside your Amazon Relay tab, so leave that tab open while it works. You can switch to other tabs or apps. The alert sound will still get your attention.
Devices and regions
Does it work on my phone?
Yes, on Android, in a browser that can load Chrome extensions such as Lemur Browser or Quetta. On a computer it runs in Chrome, Edge, and Brave. There is no iPhone version, because iPhone browsers do not allow these extensions. See the Android setup guide.
Which countries does it work in?
Every Amazon Relay country: the US, Canada, UK, Germany, Spain, France, Italy, Poland, India, Czech Republic, and Japan. It picks the right currency and distance unit for your region automatically.
I am in the UK and work in miles, but the rate field says “price/km.” Do I need to convert?
No conversion needed. Just enter your per-mile rate as it is. “Price/km” is only the field label. Rocket sets the label from your Amazon Relay web address (for example, a .co.uk or other European address shows km). The number you type is applied to your real unit either way, so your rate works as expected.
My European loadboard behaves a little differently. Why?
Amazon runs different versions of the Relay loadboard for different regions and customers, so the layout and fields can vary between accounts. If something is not matching the way you expect, email support and tell us your region so we can check against the right version of the board.
Booking and safety
Is auto-booking safe? Can I get my account banned?
It is generally safe when the tool requests at a natural pace and keeps your data private. Rocket lets you set the refresh speed and adds a small random delay so your activity looks steady, and your business data stays on your own computer. Full detail: Is auto-booking safe?
I got an error and cannot book trips. What causes that?
This is usually Amazon’s own limit on how many requests come from one internet connection in a short time. It can happen if your refresh speed is set high, or if you have several Relay tabs open and refreshing at once. Try this:
- Lower the refresh speed in settings.
- Close extra Relay tabs so only one is refreshing per connection.
If it keeps happening, email support and tell us how you use the extension, how many Relay tabs you run, whether you use Auto-book, and your refresh speed.
A trip got booked to my posted truck that I did not set up in Rocket. What happened?
That is Amazon’s own Post-a-Truck matching, not Rocket. When you post a truck on Amazon Relay, Amazon can match and book a trip to it automatically, and it shows up under the Matched tab. Rocket’s Post-a-Truck tools only help you create and manage those posts in bulk; Rocket does not book them, and we never track or store your trips.
Troubleshooting
I press Start (or Auto-book) and nothing happens.
- Make sure you are signed in to the extension (open the Rocket panel on the loadboard).
- Make sure you are on the latest version: reinstall from the Chrome Web Store, then refresh the Amazon Relay tab.
- Try again. If it still will not start, email support with your browser (and whether you are on a computer or Android) and a screenshot.
The FastBook button is not showing on highlighted trips.
Reinstall the latest version from the Chrome Web Store and refresh the page. Then check Settings: “FastBook for highlighted trips” should be on. “FastBook for every trip” is a Pro option.
New trips are not being highlighted.
Highlighting only happens while a mode is running, so press Start first. Then check that your filters are not excluding the trips you expect, refresh the loadboard tab, and make sure you are on the latest version. Still stuck? Send support a screenshot.
The app stopped working, but my subscription is active and paid.
Sometimes Amazon changes the loadboard, which can briefly break a feature until we ship an update. Reinstall the latest version from the Chrome Web Store. If an update is still in review, support will email you the moment the new version is live.
It is not working and I am not sure why. Who do I contact?
Email support@rocketrelaybooker.com with specifics: computer or Android, which feature is not working, any error message or screenshot, and whether it happens on all trips or only some. The more detail you give, the faster we can fix it.
Free trial
How does the free trial work?
Pro starts with a 7-day free trial. You add a card to begin, but you are not charged during the trial — your first payment is only taken when the 7 days end. Cancel any time before then in the Stripe customer portal (extension settings → Manage subscription) and you pay nothing.
Why am I being asked to pay right away instead of getting a free trial?
The free trial is a one-time offer for new subscribers. If you recently had a trial or a subscription and sign up again, your card is charged immediately instead of after a trial, so your subscription starts as a paid one right away. The exact conditions are in our Terms. If you think this is a mistake, email support@rocketrelaybooker.com and we’ll take a look.
Billing and invoices
Where do I find my invoices?
All invoices are in the Stripe customer portal. Open the extension settings and click Manage subscription to download them. Need copies for specific months? Email support and we will send them.
How do I update my card or payment method?
Open the extension settings, click Manage subscription, and update your card in the portal. If you do not see the option, email support and we can update it for you. Please do not email full card numbers.
My payment failed or was declined. Why?
Declines come from your bank, not from Rocket Relay. A common one is “transaction not allowed,” which usually means the bank blocked the charge. Check with your bank, then re-add or update your card in the customer portal. Support can remove a failed card so you can enter a new one.
I paid but I cannot log in or activate. How do I get activated?
Email support with the email on your license and your License ID. We will confirm the payment, activate your license, and then you refresh the loadboard tab.
I was charged a different amount than I expected. Why?
If your region has sales tax, it is added to the invoice. If you think you were overcharged, email support. We review past charges and can correct the billing or credit your account.
Subscription and account
How do I cancel?
Open the extension settings, click Manage subscription, and cancel in the portal. You can also cancel directly in the Stripe customer portal — enter your subscription email and Stripe sends you a secure link. If the portal will not load, email support with the email (and License ID, if you have it) on your account and we will cancel it for you.
If I cancel, will I be charged again?
No. Once a subscription is canceled, there are no further charges.
I canceled but still got a charge or a renewal email. Why?
Email support and we will confirm the cancellation and, where it applies, refund the recent payment.
Can I get a refund?
Refunds are handled case by case. Email support with the email on your account; recent payments are often refunded when an account is canceled. Please contact us before opening a dispute with your bank, so we can sort it out directly.
How do I remove my saved card?
You can manage payment details in the customer portal under Manage subscription, or ask support to remove the saved card for you.
I cannot find my account, or I do not remember which email I used.
Email support any address you might have used, plus your company name and MC/DOT number if you have them. We will locate the account and help.
Support
How do I reach support?
Email support@rocketrelaybooker.com. Include the email on your license, your License ID, and a short description (a screenshot helps). You can also reach us on Telegram.
Related: Getting Started · Pricing · Is auto-booking safe?